Why is America so obsessed with this story? To explore this question, we asked Neal Baer, a former long-running executive producer on the enormously successful crime show, Law and Order: Special Victims Unit. In that role he consulted with experts and researchers to understand the issues that were worrying people, and what they wanted to understand from this genre. This is his analysis.
While the above examples certainly paint a picture of customer obsession, it would be difficult for a company of any size to replicate them on a consistent basis. But any company, no matter the size, location, or industry can be customer obsessed.
Trump is obsessed with the FBI building. For months now, in meetings with White House officials and Senate appropriators intended to discuss big-picture spending priorities, the president rants about the graceless J. Edgar Hoover Building in downtown Washington, D.C.
Carrant: Growing up in Paris, I can tell you that Parisians are obsessed with New York. It makes sense that New York is obsessed with Paris, too. Both cities have had an obsession with each other since forever.
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